Policy Quick Facts
- Tailoring typically takes 7-10 business days.
- Shipping usually takes 5-10 business days after tailoring.
- After-sales support is available for sizing and order issues.
Return & RefundAfter-sales ServiceBack to Shop
How long does full delivery usually take?
For most made-to-order cosplay items, total delivery time is tailoring (7-10 business days) plus shipping (5-10 business days).
What if I need help after ordering?
You can contact after-sales support for sizing, shipping, and order issue assistance.
Returns & Refunds
We want every order to arrive as expected. If there is an issue, contact us first so we can resolve it quickly.
Cancellation
- Within 24 hours: full cancellation is usually available.
- After production starts: partial cancellation may apply because materials and labor have been committed.
- After shipment: cancellation is no longer available, but return options may still apply based on item condition.
Eligible return/refund cases
- Wrong item shipped.
- Major quality issue confirmed by photos/video.
- Missing critical parts from the original set.
Not eligible
- Normal color variation caused by screen differences.
- Fit issues caused by incorrect self-measurement submission.
- Items that are worn, washed, modified, or damaged after delivery.
How to request support
Send your order number and clear photos within 7 days of delivery. Our team will provide a solution path (replacement, alteration credit, store credit, or refund where applicable).