Policy Quick Facts
- Tailoring typically takes 7-10 business days.
- Shipping usually takes 5-10 business days after tailoring.
- After-sales support is available for sizing and order issues.
Return & RefundAfter-sales ServiceBack to Shop
How long does full delivery usually take?
For most made-to-order cosplay items, total delivery time is tailoring (7-10 business days) plus shipping (5-10 business days).
What if I need help after ordering?
You can contact after-sales support for sizing, shipping, and order issue assistance.
After-sales Service
We stand behind every order. If something is off, contact us first so we can guide you to the fastest fix.
What we help with
- Sizing questions before, during, and after production
- Order status updates and shipment tracking
- Quality issues confirmed via photos or video
- Replacement parts and minor alteration credits
How to reach us
Send your order number and clear photos within 7 days of delivery. Our team usually replies within 24 business hours and will outline the next step (alteration, replacement, store credit, or refund where applicable).